Returns and refunds

Return guarantee and right of withdrawal

Please announce your order to be returned in the contact page.

Your satisfaction is important to us and we understand that it may sometimes be necessary to cancel a purchase. That is why we offer you the option to cancel your purchase within 14 days of receiving the goods.

Please note: This right of return does not affect your statutory right of withdrawal.

This is how returns work:

Complete and undamaged goods: we ask you to return the product complete and undamaged in the original packaging. This ensures smooth processing of your return.

Protective box for the original packaging: Place the original packaging in a protective box to ensure that it is not damaged during the return shipment.

Shipping costs: The shipping costs for returns are at your expense. Please note that you are responsible for return shipping and ensuring that the goods reach us safely.

Refund: After receiving the returned goods, we will refund the full purchase amount, including any (standard) shipping costs, as soon as possible, but no later than within 14 days after settlement, according to the original payment method.

Important Notes:

Your return must meet the following criteria:

The item must be in perfect condition and unused, if reasonably possible.
Return the item in the original packaging, which should be undamaged and free of tape or label marks, if reasonably possible.
If the product is damaged or used, we may charge depreciation.

Of course we understand that certain products cannot be returned for hygienic reasons. Items such as underwear, hygiene products and similar items can only be returned for hygienic reasons if they are in the sealed original packaging and have not been opened or used. We ask for your understanding that such opened or used items cannot be returned for hygienic and health reasons. This is for the protection and safety of our customers.

Please check if your product belongs to this category before returning it to avoid any inconvenience. If you are unsure whether your product can be returned, please do not hesitate to contact our customer service team. We are happy to answer all your questions and help you with the returns process. Your satisfaction is important to us and we are committed to solving your problems to the best of our ability.

We would like to emphasize that the cost of returning products is your responsibility. Your satisfaction is close to our hearts and we are here to assist you with your returns process. If you have any questions, please don't hesitate to contact us.